If you have any questions relating to these terms and conditions please contact firstname.lastname@example.org before you place an order. If you do not accept these terms and conditions in full please do not use our Service.
1. INFORMATION ABOUT US
delivereasy.co.nz is a website operated by delivereasy Limited ("we" or "us" or "delivereasy"), incorporated and registered in New Zealand and operated from a physical address in Mt Victoria, Wellington, New Zealand. Our Company registration number is 5834409. delivereasy is a business where the food is prepared by independent restaurants (our "Partner Restaurants") and delivered by independent Delivery Drivers ("Partner Drivers").
The purpose of our Service is to provide a simple and convenient service to you (the Customer), linking you to the Partner Restaurant and menu of their choice and allowing you to order Meals from them. delivereasy advertises Meals on behalf of our Partner Restaurants, completes orders on their behalf and facilitate Partner Drivers delivering the meals to you.
3. SERVICE AVAILABILITY
delivereasy offers an ordering service and facilitates a delivery service from our Partner Restaurants using our Partner Drivers. Each Partner Restaurant has a designated service area. This is to ensure that their Meals reach your door when they are at their best. If you live outside the delivery areas, you will not be able to order from these restaurants. Operating hours will vary depending on the availability of our Partner Restaurants. Please click on the relevant link to view the menus on our Service, and then click on your chosen menu which will provide you with the option to submit your order to your chosen Partner Restaurant.
When you place an order through our Service, an email thanking you for your order and confirming your order has been received (the "Confirmation Email") will be sent to you by delivereasy Limited. The contract for the supply of any Meal you order through us will be between you and the Partner Restaurant and the contract for supply of delivery services will be between you and the Partner Driver. Both of the contracts will only be formed when you have clicked ‘complete order’ and your credit card transaction has processed successfully . Please ensure that you have given us a correct email address, as email is the primary way we will communicate with you about your Order. Please also ensure that you provide an accurate delivery address and mobile phone number to ensure that your Meals arrive to the correct location. If you do not open the door or respond to a phone call within 5 minutes of our Partner Drivers reaching your address, we reserve the right to leave the premises, and you will still be charged for the Meal. In most cases where you are not home, we will leave your Meal(s) at your front door. delivereasy seeks to provide a quality service and will be the first contact in event there is a problem with your Meal either in regards to food quality and/or temperature. We work closely with our Partner Restaurants and it is of utmost importance to us that they meet our standards. Please let us know if you have any comments relating to our Partner Restaurants or in respect of the Meals by emailing email@example.com or calling us.
All Meals are subject to availability. Our Partner Restaurants may use nuts in the preparation of certain Meals. Please call our Partner Restaurant prior to ordering if you have certain dietary requirements. delivereasy cannot guarantee that any of the Meals sold by our Partner Restaurants are free of allergens.
6. SALE OF ALCOHOL
Delivereasy distributes alcoholic beverages on behalf of Delivereasy Liquor Limited under the trading name of ‘Drinks’ on the Delivereasy app and via the website delivereasy.co.nz.
Drinks delivers orders between the hours of 10am and 10pm. Drinks does not deliver on Good Friday, Easter Sunday, Christmas Day, and Anzac Day before 1pm and subject to any other regional restrictions and applicable health and safety requirements.
It’s illegal for us to sell alcohol to anyone under the age of 18. It’s also illegal for you to buy alcohol if you’re under the age of 18, even if you’re buying as a gift for someone else.
It’s illegal for you to falsely declare your age if you are under the age of 18 in order to buy alcohol from us. In accordance with the Sale and Supply of Alcohol Act 2012 this is an offence liable on conviction to a fine of up to $2,000. It’s pretty simple – if you’re under 18 do not order or attempt to order alcohol via the Delivereasy platform.
Only persons aged 18 years and older are able to order from ‘Drinks’ via Delivereasy. This is in accordance with the Sale and Supply of Alcohol Act 2012. We will require age verification upon delivery of your order, in which case the only forms of valid ID we accept will be the original of your New Zealand or Overseas Passport, New Zealand Drivers Licence, Kiwi Access Card, or an existing Hanz 18+ Card. If the buyer/receiver is under the age of 18 or does not have valid ID the parcel will be returned to the depot for further instruction. Orders must be received in person and will not be left unattended for any reason.
By submitting an order with us and agreeing to the Terms & Conditions you’re confirming that you (the buyer) and the receiver are aged 18 years or older and legally allowed to buy alcohol in New Zealand. We reserve the right to refuse delivery for any reason, including, but not limited to, if the buyer/receiver is intoxicated, under the age of 18, unable to provide valid ID on request, or we believe (at our discretion) the alcohol is intended for a minor.
If this happens, then the delivery fee charged at the time of purchase will not be returned, and Delivereasy may, at its discretion, charge a return and restocking fee. A refund equal to the price of the alcohol purchased may be issued at Delivereasy’s discretion.
‘Drinks’ is a trading name for Delivereasy Liquor Limited and trades under Liquor License number 007/OFF/9212/2020 which has an expiry date of 10 December 2021.
Drinking alcoholic beverages can be enjoyable, but not when you over do it. Please be safe, drink responsibly and look after your friends and family.
7. AVAILABILITY AND DELIVERY
Our aim is to facilitate the best delivery service possible with Partner Drivers. Unfortunately things do not always go to plan and factors, such as traffic and weather, may occasionally prevent Partner Drivers from achieving the estimated delivery time. We will do our best to ensure that your Meal is delivered by the time outlined when you complete your order. The timing of your order is predetermined by the Partner Restaurant’s average preparation time and distance to your delivery address.
By completing and paying for your order you’re permitting the selected Partner Restaurant to begin preparation of your order. Once you have received confirmation of your order the restaurant has begun their preparation of your Meal(s) - from that point we cannot cancel any order. Please check your final order before confirming your purchase.
9. PRICE AND PAYMENT
The price of any Meals and delivery fee will be listed on our Service and include GST(if applicable). Prices are liable to change at any time, but such changes will not affect your immediate order. Despite our best efforts, some of the Meals listed on our Service may be incorrectly priced. Payment for all Meals can be made by credit or debit card through our Service. We accept payment from both Visa and Mastercard. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to delivereasy and is then passed on by delivereasy to the Partner Restaurant and Partner Drivers. We are authorised by our Partner Restaurants and Partner Drivers to accept payment on their behalf which removes your obligation to directly pay them for that same order.
Unless specified as free or discounted delivery, discount codes and gift vouchers used as payment for an order are applied first to reduce the price of Meals purchased with the balance of the discount/gift voucher applied to the delivery fee (if applicable).
In the unlikely event that Partner Driver or a Partner Restaurant cannot complete your order due to: your desired Meal being unavailable or if we cannot meet demand around the time of your order - we reserve the right to refuse or cancel your order. While we strive to ensure that the prices and descriptions listed on delivereasy.co.nz are accurate - if there is an honest human error on our site, we reserve the right to refuse or cancel your order. In the event where we need to cancel your order you will be promptly refunded the total sum of your order.
10. Delivery Policy
After ordering online, you will receive an email confirmation from eWAY containing details of your order. You will receive confirmation and receipt of your order within a few minutes of ordering. A tax invoice/invoice for the Meal and Delivery Services provided can be requested through our Site. A Partner Driver will personally deliver your Meal(s) via private vehicle within 15 minutes of the delivery time confirmed when you made your order.
If you wish to query a delivery please contact us at firstname.lastname@example.org.
11. Refund Policy
If for any reason you are not completely satisfied with the service you receive from delivereasy please contact us at email@example.com. If you’re not satisfied with the Meals you’ve received from one of our Partner Restaurants, please be in direct contact with the restaurant or you can email any feedback to us at firstname.lastname@example.org.
All refunds are completely at the discretion of delivereasy.
12. OUR LIABILITY
To the extent permitted by law, delivereasy provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither delivereasy nor any Partner Restaurant or Partner Driver shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that delivereasy or the Partner Restaurant or Partner Driver is found to be liable to you our total aggregate liability is limited to the final price of the Meals you have paid for in your order. This does not include or limit in any way delivereasy’s or any Partner Restaurant or Partner Driver's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or it’s liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
13. EVENTS OUTSIDE OUR CONTROL
No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 11 shall excuse the Customer from any payment obligations under this Agreement.
Neither you, delivereasy nor the Partner Restaurant or Partner Driver shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.
If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.
16. ENTIRE AGREEMENT
These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.
17. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
18. LAW AND JURISDICTION
1. INFORMATION ABOUT US
delivereasy.co.nz is a website operated by delivereasy Limited ("we" or "us" or "delivereasy"), incorporated and registered in New Zealand. Our Company registration number is 5834409. delivereasy is a business where the food is prepared by independent restaurants (our "Partner Restaurants") and delivered by independent Partner Drivers.
2. ACCESSING OUR SERVICE OR OUR SERVICES
Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact email@example.com straight away to let us know. We can deactivate your account at any time.
3. ACCEPTABLE USE
You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 4 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.
4. CONTENT STANDARDS
These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services (including social media) associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in New Zealand and in any country from which they are posted. Contributions must not:
contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
infringe any copyright, database right or trademark of any other person;
be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case;
advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
5. SUSPENSION AND TERMINATION
immediate, temporary or permanent withdrawal of your right to use our Service;
immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;
issuing of a warning to you;
legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.
6. INTELLECTUAL PROPERTY RIGHTS
We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
7. RELIANCE ON INFORMATION POSTED
Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.
8. OUR SITE AND OUR SERVICES CHANGE REGULARLY
We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.
9. OUR LIABILITY
We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
10. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE AND USE OF OUR SERVICE
11. UPLOADING MATERIAL TO OUR SITE AND OUR SERVICE
Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.
12. LINKS FROM OUR SITE
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
13. JURISDICTION AND APPLICABLE LAW
15. YOUR CONCERNS
If you have any concerns about material which appears on our Service, please contact firstname.lastname@example.org
16. PROMOTIONS AND DISCOUNTS
Friends With Benefits Referrals
Referrals must be made through personal networks to be valid. Posting referral codes through a public or third party forum is deemed illegitimate referral and delivereasy reserves the right to void the associated coupon and all previously accumulated discount associated with it. This includes Facebook pages and posts other than those of which the coupon owner is the owner of.
The new customer referred must not have used delivereasy before and the order must be a delivery order for an address that delivereasy has not previously serviced. Referral coupons can be redeemed a maximum of 5 times within a 30 day period.
The Delivereasy “Celebrate your block Instagram & Facebook competition” (the Competition) is run by Delivereasy Ltd (Delivereasy)
The Competition is open to all residents of New Zealand who participate in this competition through the entry mechanic outlined below (“users”). Employees of Delivereasy may submit entries but are not eligible to win a Prize.
Users can submit an entry into the Competition by telling us why they live in the best block in NZ in the comments section of this post on Instagram or Facebook, from 7.30pm Tuesday 19 July to 11:59pm Sunday 24 July (“Promotional Period”). Only one entry per customer is permitted.
By submitting an entry into the Competition, users:
a. agree to these terms and conditions (“Terms and Conditions”);
b. consent to Delivereasy using their first name, town or city of residence, and their comment(s) (in whole or in part, with or without copy) being used in any media for an unlimited period of time, without remuneration, for the purpose of promoting the Competition (including any outcome) and/or Delivereasy products or services, in any media whatsoever now known or hereafter developed, without right or prior approval of the use.
There is one prize of a $500 Delivereasy gift voucher(“Prize”) to be won. Prize is not exchangeable and cannot be redeemed for cash.
Delivereasy will, within 10 business days of the end of the Promotional Period, consider all entries and will, at its sole discretion, select the winner(s).
Delivereasy will make reasonable efforts to notify the winner by Instagram or Facebook Direct Messenger that they have won a Prize, and to confirm their email address to deliver the prize. If for any reason Delivereasy (having made reasonable efforts to contact any eligible winner by Instagram or Facebook Direct Messenger) has failed to make contact with a winner within five business days after notifying them by Instagram or Facebook Direct Messenger, Delivereasy may, at its discretion:
a. deem that winner to have forfeited their right to the Prize; and
b. award the Prize to another eligible winner in accordance with these Terms and Conditions.
Prize(s) will be sent to the winner’s designated email address within 10 business days of Delivereasy confirming the winners’ details with the User.
Gift Voucher Terms and Conditions also apply and can be viewed above.
Any win that Delivereasy reasonably suspects (in its sole discretion) has involved or may involve fraud, bugs, tampering, hacking, or any other unauthorised intervention will be null and void.
Delivereasy reserves the right to end the Competition at any time, without notice.
The Competition is in no way sponsored, endorsed, or administered by, or associated with, Instagram or Facebook, and each participating Customer agrees not to hold Instagram or Facebook liable in any way in association with the Competition.
All intellectual property registered to or ordinarily in use by Discovery NZ or Banijay Rights (the Licensors) is used under licence from the Licensors only. No responsibility, liability, cost, or obligation which arises or has arisen out of this promotion resides with or is attributable to either or both of the Licensors. Any views or opinions expressed by the licensee or any of its employees, contractors or agents may not necessarily be shared by either of the Licensors.